Please find below legal information for the Garden Furniture Spain
Welcome to gardenfurniturespain-Online. Please read these conditions carefully before using our website as they affect your rights and liabilities under the law. By using this website or making a purchase either electronically via this website, or by phone or fax, or in person at our premises, you agree to be bound by these terms and conditions. Nothing in these Terms & Conditions affects your Statutory Rights
The placing of an order with us is an offer to us to purchase a product (or products) which is only accepted by us at the point of payment. Any goods on the same order which are not charged for do not form part of that contract. Point of payment is defined as the authorisation by our Card Company of payment by Credit or Debit Card, notified cleared funds in our bank account if payment was by cheque, bankers draft, postal orders or other monetary note, or direct money transfers. By ordering goods from us, you will be deemed to have accepted that these Terms and Conditions take precedence over all other either submitted by you or implied by business/trade custom, practise or course of dealing, unless expressly agreed to in writing or by electronic means and authorised by the company, Garden furniture spain. All dates quoted by us for despatch or ultimate delivery are as estimates only and are not to be the essence of the contract.
The use of this website, the purchase of any goods, and these Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by English courts
Garden furniture spain makes every effort to ensure that all information on this site, and stock availability as shown during the ordering process, is up to date, current and correct However, Garden furniture spain does not warrant, represent or guarantee that this information is up to date, current and correct, except for displayed prices (obvious computer programming errors excepted). It is not always possible to display the correct picture for the description, if you have any doubt please Contact
Garden Furniture Spain before ordering. We will not be liable to you/or any third party for any consequential or incidental damages (including, but not limited to, loss of revenue, loss of profits, wasted expenditure, loss of privacy and loss of data) whatsoever that arise out of or are related to the use of this web site and/or any information contained therein.
Our ordering system is designed to indicate items which are out of stock at the time of ordering, however, due to stock control limitations, Garden furniture spain are unable to guarantee the absolute accuracy of such information. In the event that items are not available once order processing commences, you will have the opportunity to either cancel your order, amend your order or carry on waiting. If you choose to split the order we reserve the right to treat the order as two separate orders and charge carriage on either or both if applicable at our discretion
Because our carriers generally require a signature on delivery, and most deliveries are carried out during working hours, Monday through Friday, you should ensure that someone is available to sign for the goods. We are happy to send your goods to any address that you choose, or to neighbours, relatives, or place of work, as long as there is someone there to sign for the goods.
Change of Delivery Address
Due to extra charges levied upon us by the carriers, we regret that once dispatched, we are unable to alter the delivery address without the payment of an additional carriage surcharge prior to such alteration. In the event that any parcel is undeliverable due to no-one being available at the delivery address, and that parcel is returned to us, we reserve the right to deduct the original carriage charge from any refund, or to charge additional carriage if we have to resend the same parcel to either the original address or to a new address.
Goods Left Without Signature
Should you wish your goods to be delivered by our carriers and left without any signature, you can tell us during ordering or anytime prior to dispatch. However, these goods will be left totally and entirely at your own risk, and we will not be responsible for any loss or damage under any circumstances and successful delivery as stated by our carriers will be deemed to be completion of contract
Incorrect Delivery Address
To enable us to complete our contract with you, and successfully deliver the goods to the address you supplied on the order (or any subsequent change to the delivery address which we have agreed) you must supply us with a full, complete, and correct delivery address.
If the address supplied subsequently turns out to be not full, complete and correct (including the Post Code) you will be responsible for any additional charges levied upon us by the carriers as a result.
If the goods are sent by Correos 1 st Class Post and are lost or not delivered as a result of the supplied address not being full, complete and correct, then you are fully responsible for the delivery failure, and we will not refund the value of the goods or any original carriage charges, nor send replacements. You alone will be responsible for any search for the missing package.
However, in the event of any error in the addressing on our part, then of course, you would not be held responsible in any way, and we would sort out the problem at no cost to you.
We prefer that you pay by use of a Credit or Debit Card online. We accept most such cards, except American Express and Diners. You can also pay by cheque if you prefer : made payable to Garden furniture spain and sent with your order to our address shown on this website. Please allow an additional 7 working days for clearance prior to processing. Alternatively, electronic transfers are acceptable, orders paid for in this manner can be processed under our normal terms.
Should you wish to check on the progress of any order placed with us, please ensure you quote your order number and/or your customer number. We regret that we will be unable to check on the progress of any order without the provision of such information.
Making A Purchase
We accept credit card payment.
We accept Visa and Mastercard. ( and paypal) If the products are found to be faulty we will offer a full refund equal to the value of the returned product. We do ask that the product(s) are made available for collection in the same condition as they were when received by you, there will be a collection charge for non faulty products, however they can be returned by the customer at there cost. (their cost)
Delivery is only available to ground floor as standard; (kerbside) We do not unpack the pallet contents please supply as much information about access to the delivery address as possible to ensure that there are no additional delivery costs incurred.
Please ensure that the goods you have ordered are able to fit through entrances to your property. Garden Furniture Portugal cannot accept any responsibility for goods ordered and delivered to addresses with insufficient access. We reserve the right to make a charge to cover our collection costs.
If, upon delivery, the packaging covering your goods appears to be damaged, or you suspect that the goods may have been damaged in transit, please sign for as UNCHECKED or DAMAGED and notify Garden Furniture Portugal within 24 hours. This way we may effectively comply with our carrier company’s claims procedures.
Garden Furniture Portugal cannot accept any responsibility for loss or damage of goods left unsigned for at your request.
All dates quoted for delivery are estimated dates only and may be subject to change. We cannot accept liability for any loss or damage (whether direct or indirect) for deliveries at any time other than the estimated date for delivery.
Please note that we require you to sign to accept your delivery. Our carriers cannot accept a signed note, however items can be left with a neighbour, with a signature.
Where a delivery has been attempted on more than one occasion and the goods returned to Garden Furniture Portugal, the cost of the attempted deliveries, return postage plus an administration fee of 2.5% of the invoice total will be deducted from any refund due. Where a delivery has been refused and returned to Garden Furniture Spain (except in the case of damaged or faulty goods) the cost of the attempted deliveries, return postage and an administration fee of 2.5% of the invoice total will be deducted from any refund due.
If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you for any loss unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practical).
If you notify a problem to us under this condition, our only obligation will be to:
- send a suitable replacement item to your address
- refund to you the amount paid for the goods in question, in whatever way we choose.
Both parties shall only be liable under this contract for losses that are a reasonably foreseeable consequence of the relevant breach of contract.
Garden Furniture Portugal does not export goods to its customers. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Delivery Schedule
We will normally send your order to you in 7/14 business days if the goods are in stock . If we cannot fulfil your order from stock, we will contact you & discuss the estimated delivery time.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Are included.
not customs charges ref Caneries islands
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach the banks system.. They are not held in clear text on any web site. Guaranteed
Garden furnitre Portugal guarantees their products sold to the original purchaser against defects in workmanship and materials for twelve months from day of purchase.
This guarantee excludes damage resulting from accident, alteration, misuse, abuse or normal weathering.
Delivery, Returns Proceeder
Any problems will be dealt with quickly by personal inspection when reported, either by repair or in extreme circumstances will be fully replaced.
Reaching Us
If you need to reach us, please email us on
sales@gardenfurniturespain.com alternatively, you can call on 0034 965 837 942 or fax us on 0034 965 837 942 or write to us at Garden furniture Portugal,Enchinent 10E1, calpe 03710, alicante, spain.
Returns Policy
There is a 7 day money back guarantee on all products that you find unsuitable for the purpose they are designed for.
If the products are found to be faulty we will offer a full refund equal to the value of the returned product. We do ask that the product(s) are made available for collection in the same condition as they were when received by you, there will be a collection charge for non faulty products, however they can be returned by the customer at there cost.
Missing or Incorrect Items : You should notify us by email,first instance, then in writing, also by phone, Within 2 days of receipt of your order, stating your requirement, as to the nature of the problem. We will rectify the situation immediately, subject to stock availability, although in some cases we may require you to return the incorrect item, initially at your expense. We will of course refund you any return carriage or postal charges upon receipt of the goods. Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you, This must not exceed or original delivery cost,
Faulty or Damaged Goods : In the event that you receive faulty or damaged goods, you must return the goods to us initially at your own expense, together with such documentation necessary :
- to enable us to identify you as the purchaser of the goods.
- for us to establish the nature of the damage or fault
- for us to know whether to exchange/repair item, swap for alternative item, or complete a refund of purchase price
We will examine the goods, and in the event that they are damaged or faulty, we will repair or replace them at our absolute discretion, but due to the wide range of products we supply, it may be necessary for the goods to be passed back to the manufacturer for their expert assessment of the alleged damage or fault. We will do this within a reasonable time which we agree will not exceed 21 days.
In such cases where the manufacturer has tested the goods and finds the goods not faulty, they will be returned to you.
Returns should be made by the cheapest method available, and proof of posting obtained. Do not send items back by Special Delivery as we will not be responsible for refunding this additional cost to you.
In certain cases where the item is of an unusual size or weight, we may arrange a direct exchange, where our carriers will swap over the goods for you. Please contact us for details
Sale item products that are found unsuitable will only be issued with store credit notes, this excludes faulty goods where full refunds will still be offered.
Privacy policy
This privacy policy sets out how Garden furniture Portugal uses and protects any information that you give Garden furniture Portugal when you use this web site.
Garden furniture Portugal is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site, then you can be assured that it will only be used in accordance with this privacy statement.
Garden furniture Portugal may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
name and job title
contact information including email address
demographic information such as post code, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the web site according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.
Links to other web sites
Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the web site, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
sales@gardenfurniturespain.com .
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 2005. If you would like a copy of the information held on you please email us at
sales@gardenfurniturespain.comIf you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.
© Garden Furniture Portugal. 2010
